What Happens After I file a Complaint or Concern?

Written complaints are reviewed by the Registrar and then referred to the Inquiry Committee for investigation. A copy of the complaint is provided to the dental hygienist named in the complaint at the onset of each complaint process. During the course of the investigation, an inspector may be appointed to assist in collecting information from witnesses, records and other documents.

A copy of the investigative report is sent to the dental hygienist, as well as to the complaintant, for response. The Inquiry Committee then reviews both the investigative report and the responses from the complainant and the dental hygienist before making a determination.

After investigating, the Committee may decide: to take no further action; to take any action it considers appropriate in resolving the matter between complainant and registrant; to request that the registrant does not repeat the misconduct, undertakes an educational program, and/or consents to a reprimand or any other action specified by the Committee; or the Committee may direct the Registrar to issue a citation for a disciplinary hearing.