Patient Relations Program

This program has been developed for registrants of the College to meet the requirements of section 16 (2) (f) of the Health Professions Act and section 7 of the Dental Hygienists Regulation.

A Guide for Prevention of Professional Misconduct of a Sexual Nature

The College of Dental Hygienists of British Columbia (the College) was established March 1, 1995 under the Health Professions Act to regulate the practice of dental hygiene. As mandated in the Act, the College must establish a patient relations program “to seek to prevent professional misconduct of a sexual nature.”

Although the focus of this section is to prevent professional misconduct of a sexual nature with clients, the principles also apply to professional relationships a registrant develops with colleagues and others as they provide dental hygiene care.

Terminology used in the Patient Relations Program is defined in Appendix A and examples are provided in Appendix B.


Purpose


This section has been developed as a guide for dental hygienists who are registrants of the College of Dental Hygienists of British Columbia (CDHBC) and to meet requirements of the Health Professions Act as defined in Section 16(2). It has been approved by the Quality Assurance Committee of the College and by the Board. Professional misconduct of a sexual nature is a serious matter and could result in the sexual abuse and/or sexual harassment of a client. These are offenses under both the civil and criminal law. The dental hygienist could be charged and the client could be entitled to collect damages as determined by an administrative tribunal, judge or judge and jury. The dental hygienist would have to pay these damages to the client. A complaint of professional misconduct of a sexual nature against a dental hygienist may also result in disciplinary action by the College.


Philosophy


The College upholds and promotes the public’s interest and informs registrants, as per the spirit and intention of the Health Professions Act, that clients have the right to receive dental hygiene care in a healthy, safe and respectful practice environment.


Zero Tolerance


Professional misconduct of a sexual nature is a blatant and abusive misuse of power that violates the human dignity of clients seeking dental hygiene care for themselves and their relatives. It is characterized as a violation of the relationship of trust and confidence that exists between clients and health care professionals. Such professional misconduct by any registrants, providing any type of dental hygiene care, in any practice settings, will not be tolerated by the College.


The Dental Hygienist/Client Relationship


The dental hygienist/client relationship is a professional relationship defined by the Dental Hygienists Regulation and bylaws, which includes the CDHBC Code of Ethics and Practice Standards. All dental hygienists are empowered and bound by these laws and have a corresponding duty and obligation to uphold these laws at all times as a condition of their registration with the College. The law always presumes that where there is a benefit bestowed on a person, such as the privilege of practicing dental hygiene, there always exists a corresponding obligation to society in the exercising of that benefit.

The dental hygienist/client professional relationship begins when a dental hygienist first interacts with a client in the workplace and continues with every subsequent interaction, within or outside of the workplace, until the client and/or dental hygienist ends the professional relationship.

By mutual consent, some professional relationships develop into personal friendships or relationships, where the boundaries of professional and personal relations blur. It is not inappropriate for a personal relationship to develop between clients and dental hygienists. However, evidence of a personal relationship is inappropriate in the workplace, even if welcomed by the recipient. Signs of personal affection could be misinterpreted by others who do not know of the personal relationship and could be uncomfortable to those who overhear personal comments or observe personal behaviours. Common sense and respect for others should guide the dental hygienist’s behaviour. The practice setting is to be respected at all times. Only the highest standard of professional behaviour should occur in a practice setting.

If a dental hygienist feels that their professional judgment is affected by a personal relationship, the dental hygienist should cease providing care to that client and should refer them to another dental hygienist or health care professional.


Spouses and Partners

Currently dental hygienists may provide dental hygiene care to spouses and partners with whom they have a romantic or sexual relationship. However, CDHBC had recently posted proposed bylaw changes for the mandatory 90 day public consultation period (Summer 2015). These proposed changes to the bylaws will establish a Patient Relations Program which will no longer permit dental hygienists to treat a client with whom they have a sexual relationship.

The 90 day public consultation period as stipulated by the Health Professions Act has concluded regarding the proposed changes to the Patient Relations Program. The College board will review all the feedback received during the consultation period over the next few months and determine the appropriate next steps. Information on any final changes with regards to the Patient Relations Program, including the treatment of spouses, will be posted on the College website and communicated directly to registrants. At this time, there have not been any changes made to the Patient Relations Program.

 

Professional Conduct with Clients


The dental hygiene profession attracts supportive, caring individuals; some practice settings require dental hygienists to be physically near their clients, and some procedures cause stress or discomfort to clients. With these points in mind, dental hygienists need to be careful that words and actions that are intended to be caring, supportive and calming are clearly communicated, so as not be misinterpreted in a sexual manner. Also, some clients feel particularly vulnerable in a dental hygiene practice setting.

Professional judgment should be used to assess the client’s comfort level to determine whether an additional person needs to be present during client care. If in doubt, a witness to the provision of care is advised.

When a dental hygienist assesses a client, she/he seeks information required for understanding social, cultural, personal and environmental factors. If language is a barrier, the client could be asked to bring an interpreter to the appointment to ensure that the client understands and consents to the process, nature, and extent of dental hygiene care that has been recommended. A signed statement could be requested from the interpreter, stating that all aspects of the recommended care were fully explained to the client and that the client fully understood the nature and extent of the care.


Obligation to Report Professional Misconduct of a Sexual Nature


As stated in the CDHBC Code of Ethics, a registered dental hygienist has a professional obligation to report to the College any illegal or unethical professional decisions or practices by dental hygienists or others. This includes any of their own actions or comments that are, or could reasonably be perceived as being, professional misconduct of a sexual nature.

A dental hygienist also has a professional and legal responsibility to make a written complaint to the appropriate licensing authority about any reasonable beliefs that professional misconduct of a sexual nature by a dental professional has occurred. Prior to a report being submitted, the registrant must obtain the client’s consent and the client should be advised to obtain legal advice about the consequences of making a written report. All reports are treated confidentially but not anonymously. The licensing authority receiving the report will follow their formalized process of investigation. Resulting actions will vary depending on the regulatory authority and the nature of the complaint. Further information about the complaint process is available from the specific licensing authority.


Commitment


The College of Dental Hygienists of British Columbia will act on all written complaints of professional misconduct of a sexual nature in a fair, timely and confidential manner according to the complaint process approved by the Board.


Unwanted Attention from a Client


The situation may occur when a client shows unwanted attention or attempts to initiate an unwanted personal relationship with a dental hygienist. The unwanted attention could be intentional, unintentional, related to medication the client might be taking, an undisclosed emotional condition, or the client could be mentally challenged. In all situations, the dental hygienist should try to immediately curtail the attention and should document any suggestive or unusual behaviour or comments made by the client as well as their own response or action.

When the dental hygienist first perceives clear and open unwanted attention, the dental hygienist should immediately call a third person into the practice setting and review the rules of conduct with the client and ask the client for their cooperation in front of the witness. This can be done in a friendly and positive manner but in a way that makes it clear to the client that the dental hygienist is serious. It is not advisable to refrain from acting on a first occurrence because the client could perceive that the attention is wanted or the client could reverse the incident and accuse the dental hygienist of inappropriate behaviour. Clear and precise communication is best and a clear definition of roles will help the client see that inappropriate behaviour is unacceptable. If language is a barrier to communication, the dental hygienist should end the appointment and reschedule the appointment at a time when the client can provide an interpreter.

If the client persists, the dental hygienist should withdraw from the professional relationship and refer the client to another dental hygienist or health care professional for dental hygiene care. If the client continues to persist, the dental hygienist should notify a higher authority, and could contact the CDHBC for advice and action options or to seek legal advice.