Complaints & Concerns

To fulfill the mandate of protecting and serving the public as outlined by the Health Professions Act (HPA) and CDHBC bylaws, the College of Dental Hygienists of B.C. will investigate complaints made against its registrants to determine accountability and suitable consequences, which may include suspension of registration and/or mandatory skills development activities.

The College also may initiate the inquiry process by its own motion, in cases where there is reason to believe a registrant may be in violation of any CDHBC bylaws, including Practice Standards, Scope of Practice, or the Code of Ethics.

What to Report

All instances of professional misconduct should be reported to the CDHBC. For more information on professional conduct and expectations, please refer to our Practice Standards, Scope of Practice, and Code of Ethics.

In additional to reporting unsafe or substandard procedures, or procedures outside the scope of practice of a dental hygienist, complaints may pertain to sexual misconduct or other inappropriate activities within the practice environment. Examples include, but are not limited to:

  • Practicing the profession while impaired by a physical or mental ailment, or while impaired by drugs or alcohol;
  • Providing information about a client to a person other than the client, or the client’s representative without consent;
  • Falsifying a record relating to the registrant’s practice;
  • Submitting a false or misleading account or charge for services;
  • Contravening a term, condition, or limitation imposed on the registrant’s certificate of practice.

Understanding the complaints process

As part of CDHBC's mandate to serve and protect the public, and the ongoing collaboration between the College and the BC Health Regulators, a video was created to explain the complaints process in more detail.